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Terms and Conditions

Terms & Conditions All orders are strictly internet sales only ordered through gardengoods.co.uk, we are unable to process orders by telephone, post, or personal email. gardengoods.co.uk supply to mainland United Kingdom only. Pricing All prices quoted are inclusive of VAT. Promotions Any promotions will be clearly described and priced. How to Shop *Open an account or sign in. *Click on a category. *Choose a product. *Select the quantity. *add to cart *proceed to basket checkout – leading to secure payment with Pay Pal. *automatically returned to gardengoods.co.uk. At the time of ordering please fill in full delivery address and instructions along with a contact phone number to help with any delivery or payment issues. For any matters regarding security and privacy click Privacy on the homepage. Cooling – off Period After purchase of goods consumers have seven working days from the date of delivery in which to inform us that they will be arranging to return any goods purchased. However this does not affect any manufacturers’ guarantees Goods being returned must be undamaged and in original packaging to receive a full refund for goods only. All delivery charges either way are met by the consumer. #This excludes Smart Solar items these goods are supplied on a nil-returns basis, if the customer receives an item which is faulty then parts/replacement product will be supplied by Smart Solar's customer services team. Customers can contact the Smart Solar customer services department directly on 08448 009163 or via email uksupport@smartsolar.com stating when and where they bought the product from. If a customer wishes to return an item in full working order we will not accept the item back or issue a credit for it. This is the terms with which gardengoods.co.uk have to buy from Smart Solar ltd . Delivery of Smart Solar items will take 7-10 working days# All delivery charges either way are met by the consumer. Guarantees Products bought come with a manufacturers’ guarantee subject to their terms & conditions. Complaints procedure All complaints are dealt with promptly, courteously and in a professional manner, emails will be responded to daily and telephone calls as soon as possible, we aim to resolve any matters within 5 working days. gardengoods.co.uk reserve the right to change prices without prior notice owing to manufacturing price changes. Consumers placing orders with gardengoods.co.uk fully accept our trading terms.

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